> For the complete documentation index, see [llms.txt](https://docs.flylogs.com/fcom/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flylogs.com/fcom/first-steps/how-to-login.md). # User Login ### Login Login to Flylogs occurs like in any other website. In order to do so, you need an account that only company Managers can create. If you already have a Flylogs account, go to and user your account details to login.
Sign In page with email/password fields and a Sign in with Passkey button

The login page offers email/password or "Sign in with Passkey"

If you have registered a passkey, you can skip your password entirely by clicking **Sign in with Passkey** and confirming with your device's fingerprint or Face ID. See [Account security](/fcom/first-steps/account-security.md) for details on 2FA and passkeys. {% hint style="warning" %} You can not create your own **pilot** account. Your company needs to create it for you. When this happens, you will receive an invitation in your email inbox. {% endhint %} For each login, your IP address, location and time will be saved to your account history. This information is not reviewed by Flylogs or your company, it is stored for your own information and usage. ### Welcome Email Your company manager will create your pilot account for you with your email address. When this happens, you will receive an email from with instructions to login. {% hint style="success" %} On your first login, you will be asked to create your account password. {% endhint %} If you did not receive the confirmation email, check your spam folder for emails from . Otherwise, contact your company manager or CTKI; or follow the Password Recovery procedure described below. *** ### Forgotten password recovery procedure If you forget your password, go to the login page and on the lower part of the white box, click the link: [Recover my password](https://neo.flylogs.com/password_recover/) Enter your email address, and if it is in the database, you will receive a password recovery email. In case you do not receive the email, check that you entered the correct email address. Take a look at your SPAM folder and as a last option, contact your company manager or CTKI for help and guidance. *** ### Login attempt limit To protect your account from password-guessing, Flylogs limits how many times a wrong password can be tried. After **10 failed login attempts**, further attempts are temporarily blocked for **15 minutes**. While blocked, the login page shows a message such as *"Too many failed login attempts. Try again in 15 minutes"* — and the block applies **even if you then type the correct password**. Just wait for the period to pass and try again. The limit is applied two ways at once: * **Per account** — repeated wrong passwords for your email address lock that address, no matter where the attempts come from. * **Per network** — many failed attempts from the same device or internet connection are also blocked, even across different accounts. A **successful login immediately clears the limit** for your account. If you are locked out and cannot wait, you have two options that are **not** affected by the limit: * Reset your password with the [Forgotten password recovery procedure](#forgotten-password-recovery-procedure) above. * Sign in with a [passkey](/fcom/first-steps/account-security.md#passkeys), if you have one registered. {% hint style="info" %} This limit only applies to the **password** login. **Passkey** sign-in, entering your **2FA** code, and **switching between companies** once you are already signed in are never counted against it. {% endhint %} ### Multiple company accounts If the same email address (user) exists in more than one Flylogs company, **the user will have the option to choose which company to operate on every login and logout.** Data from one company is not copied to the other, so the pilot will have to update personal details and create licenses and certificates on all the company accounts separately. The feature is designed to avoid the need to have different email addresses for each company a pilot could be involved in. Once logged in to a company, **the user can switch beetwen companies** by clicking on the company name on the navigation bar. ![Choose which company you want to login to](/files/V5CNzIfBX4Uno09wmPIj) ![](/files/N5tfRvKi0ejnSnTTpAjf) ### Email validation Company management accounts need to have an email address. FI, pilot or mechanic accounts do not have this requirement. When a new email is entered for a new or an existing user, the system requires the email address to be confirmed. The confirmation is process is the same used in the sign up process. Just click on the received email with a confirmation link. **Only confirmed email addresses will be able to login and receive email alerts from Flylogs.** ### Flylogs Authentication process
Authentication process possible outcomes

Authentication process possible outcomes

### Email bounces and complaints If an email address bounces an email, the associated user account will be automatically set back to **NOT CONFIRMED**. If an account is marked as NOT CONFIRMED, the user must confirm the email address again the next time the user tries to log in. In the meantime, Flylogs will stop to send email notifications and alerts to that email address. If the bounces persist, the email address will be completely removed from FLYLOGS, leaving the account without email address, and as a result, without option to log in. If we receive a complaint for a given email address, Flylogs will automatically remove all notification options for that user account to avoid sending any non-essential emails to that email address. Login option for that email address will remain enabled.