Account limitations

To see a complete description of each account type services and limitations go to the pricing page: https://www.flylogs.com/static/pricing

To read about the service agreement and guarantees, read the terms and conditions that apply to all Flylogs accounts: https://www.flylogs.com/static/legal

Free and Premium Flylogs accounts have the following quota limitations:

	Free	Premium
Aircraft*	5	20
Cloud Storage	10GB	50GB
Email notifications	1000/mo.	10000/mo.
ADSB	NO	YES

*Aircraft limitations are conditioned to active aircraft only.

These quota limitations for aircraft and storage and not hardly enforce. The system will inform you about the limit being reached but will not stop your operations.

Our support team will contact you to correct the situation or increase your limits based on a commercial offer.

Free trial

New companies get a 30 day free trial that runs with Premium features, no matter which plan was selected during signup. Schedules, trainings, safety reporting, maintenance, billing and all company settings tabs are open during the trial, so you can evaluate the whole product before paying. Companies that sign up on the Unlimited plan keep Unlimited features during the trial. Accounts created directly on the Free plan get no trial period.

Monthly quotas (aircraft, storage, emails and instant notifications) stay on the plan you selected during signup — the trial unlocks features, not quotas.

When the trial ends without a payment, the account is downgraded to the Free plan and the premium sections become read-only. Upgrade at any time from Company > Subscription.

Automatic renewal

When you pay a plan from Company > Subscription > Manage Subscription, keep Auto-renew my subscription ticked to renew automatically. Your card is stored securely by Stripe, our payment provider, and charged before each renewal:

Yearly plans are charged 2 months before the expiration date, so a failed payment (expired card, bank refusal) leaves time to fix it without losing access.
Monthly plans are charged 3 days before the expiration date.

Every renewal extends the subscription by exactly one period and the invoice PDF is emailed to the company administrators. The Subscription page shows the date of the next charge.

Update card — opens a secure Stripe page to replace the card used for renewals. If a renewal payment fails, the Subscription page shows a warning; update the card there and the payment is retried automatically.
Cancel auto-renew — stops future charges. The subscription stays active until its current expiration date.
If your price changes (for example a new agreed price, or API access is turned on or off), the next renewal charges the new price and the company administrators receive an email beforehand.
Paying a renewal or a bill by hand while auto-renew is on moves the next automatic charge accordingly, so the same period is never charged twice.

Bills are issued by Flylogs LLC (30 N Gould St Ste R, Sheridan, WY 82801, USA) and do not include VAT.

Paying a pending bill

Bills that Flylogs issues for your account (for example a renewal at your agreed price, or the API activation fee) are listed under Company > Subscription > Billing History as Payment pending until they are paid. Each one can be paid either way:

By card — click Pay by card next to the bill. A secure card form (processed by Stripe) opens on the page for the exact bill amount; when the payment goes through the bill becomes an invoice and the invoice PDF is emailed to the company administrators.
By bank transfer — download the proforma (click the bill) and use the bank details and reference printed on it. The account shown depends on your company’s country, so the transfer is a domestic one wherever possible: US companies get a US account (ACH or wire), UK companies a UK account (sort code), and everyone else a EUR account (IBAN). The bill is marked paid once Flylogs receives the transfer.

The pending-bill email also has a Pay by card button that opens the same card form.

If you started a payment from Manage Subscription but left the card checkout before finishing, that order also stays in the Billing History as Payment pending and can be completed with Pay by card. It is booked as the renewal you chose when you started it. Only your most recent unfinished order is shown, and unfinished orders are removed after 14 days — after that, start a new one from Manage Subscription.

Paying a bill never shortens your subscription. If the period the bill covers ends after your current expiration date, the expiration is moved to the end of that period; if your account had already been downgraded to Free while the bill was unpaid, the paid plan is restored.

While a payment is pending, a new one cannot be started from Manage Subscription (or the API activation): pay the pending one first. An unfinished order you started yourself is cancelled automatically 14 days after you started it, and you can then start a new one. A bill issued by Flylogs stays pending until it is paid — contact support if it needs to be changed.